Q1.How long does the specification product lead time and shipping time?
A1: The lead time is 5-7 working days after payment and shipping time is 3-5 working days
Q2.Do you accept trial order?
A2: Yes, we accept. Also, welcome the customized order.
Q3.When I want to buy a customized product, what information should I provide?
A3: If you need to adjust clay conditions, tell us your idea after you tested the sample, if you need a customized package box, please prepare your idea and AI design files to discuss with us , we will contact us box suppliers and offer you the latest quotation immediately.
Q4.What's the minimum order quantity if we want to design the label on the package?
A4: 1. The MOQ of label sticker is 500 pcs. 2. The MOQ of print on the box package needs to 1,000 pcs.
Q5.Why does the clay become harden and dry before opening?
A5: Due to the temperature will affect the clay to become harden and dry. So we strongly recommended our customer have to store unused clay in the room temperature and keep away hot and humid place.
Q6. If the clay too dry then how to deal?
A6: 1. Add the vaseline, lotion or baby oil in the clay. 2. Mixing the old clay and new clay.
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